GENERAL TERMS AND CONDITIONS 

These General Conditions of Contract apply to the procurement of products (the "Product/s") offered to any Internet user who places an order (the "Customer/s") through the website hosted at www.basketballemotion.com and www.basketballemotion.com (the "Web"), owned by the entity Sports Emotion Hub S, L., which operates under the trademark BASKETBALL EMOTION® ("BASKETBALL EMOTION").
The identification and contact details of BASKETBALL EMOTION are as follows:

Transactions 

To proceed with the procurement of the Products, the / the Customer must be registered on the Web, follow each of the steps of the procedure provided for in the Web and add them to the shopping cart to be generated as they are selecting the products to buy. However, the shopping carts are not binding on BASKETBALL EMOTION or for the / the Client.
In subsequent recruitment processes, once the / the Customer has already registered, it will only be necessary to provide the email address and password with which you have registered on the Web.
The Client must make diligent use of the credentials and not make them available to third parties, as well as to communicate immediately to BASKETBALL EMOTION the loss or theft of the same or possible access by an unauthorized third party. You must also comply with the rules of use provided in this section: https://www.basketballemotion.com/en/informacioncompra/obligaciones.

Price and method of payment.

The price of the Products will be the one that appears in Euros on the Web and will include VAT and / or, where appropriate, any other tax and / or tax applicable in the territory of application, as well as, where appropriate, any shipping and customs charges duly broken down in accordance with the provisions of the Web: https://www.basketballemotion.com/en/informacioncompra/envio#gastos. In the case of large volume orders, BASKETBALL EMOTION reserves the right to modify the shipping costs of your order depending on the volume of the same, amounts that will be duly notified to the Customer immediately.
BASKETBALL EMOTION reserves the right to make, at any time, the changes it deems appropriate on the amount of the price of the Products. In any case, the price applicable to the contract order made by the / the Customer will be the one that appears at the time of accepting the General Conditions of Contract for the Product selected.
Subsequent to such payment, the / the Customer will receive an email confirming the purchase of / the Product / s along with a copy of the General Conditions of Contract. The Customer may request BASKETBALL EMOTION an invoice in physical support of the contracting of the Product.

Product delivery

Once BASKETBALL EMOTION has verified that the purchase has been made correctly, it will proceed to deliver the Products to the address indicated by the Client in the purchase procedure within a period which, in any case, shall not exceed thirty (30) days from the date of order confirmation.
The Customer may track orders through the tool provided on the Website.
Delivery of the Products shall be deemed to have taken place from the moment they have been made available to the Customer.
If at the time of delivery of the Products, the / the Customer is absent, you should contact the courier company contracted by BASKETBALL EMOTION or Customer Service to arrange another delivery date.
All orders for the purchase of the Products are subject to availability of the same. In case of unavailability of the contracted Product, BASKETBALL EMOTION will inform the Customer and may offer a product of similar characteristics of equal or higher quality, although the / the Customer, alternatively, may cancel your purchase and recover the amount paid as soon as possible.

Liability 

BASKETBALL EMOTION makes every effort to provide you with accurate and complete product information that is as up to date as possible. Notwithstanding the foregoing, the colour of the products displayed on the Web may vary depending on the characteristics of the Customer's devices. To this end, BASKETBALL EMOTION reserves the right to correct the images of the products when necessary.
BASKETBALL EMOTION will not be responsible for any errors that may occur in the delivery of the Products in the event that the / the Customer has not correctly completed the purchase form enabled on the Web. If there were any incident in the delivery of the Products, BASKETBALL EMOTION will inform the Customer as soon as it becomes aware of it.
The risk of the Products shall pass to the Customer from the time they have been made available and, in the case of their return, shall remain at the expense of the Customer until the delivery of the same to BASKETBALL EMOTION.
Also, BASKETBALL EMOTION shall not be liable for breach of any of the obligations under the General Conditions of Contract by force majeure.

Warranties

The warranty of the Products sold through the Web will conform to the provisions of current legislation and, therefore, in general, BASKETBALL EMOTION will respond to the lack of conformity expressed by the / the Customer within three (3) years from delivery of the Products.
In particular, if the Product offered by BASKETBALL EMOTION is not in conformity, Customer shall inform BASKETBALL EMOTION as soon as possible by email at soporte@basketballemotion.com and follow BASKETBALL EMOTION's instructions.
The Customer shall at all times follow the instructions of Customer Service and the provisions of the section "Warranties" to exercise the right of warranty.
In case of return of the goods for non-conformity, the cost of return shall be borne by BASKETBALL EMOTION.

Withdrawal

The Customer has a period of fourteen (14) calendar days from the date of purchase of the Products to exercise his/her right of withdrawal.
However, it is not appropriate for the Customer to exercise the right of withdrawal in the cases provided for by law, for example, in the case of personalised products or products made according to the Customer's specifications and in the case of sealed products that are not suitable for return for reasons of health protection or hygiene.
To exercise the right of withdrawal, the / the Customer must complete the Withdrawal Form and send the Product to be returned to BASKETBALL EMOTION along with all packaging.
Once the right of withdrawal has been exercised and, in any case, within a maximum period of fourteen (14) calendar days from the date of receipt of the Product, BASKETBALL EMOTION will make the payment to the Client corresponding to the full amount of the purchase of the Product and, where appropriate, delivery costs.
Without prejudice to the right of withdrawal provided above, BASKETBALL EMOTION admits the return of the Products in accordance with the provisions of the Returns Policy.

Personal data protection

In relation to personal data provided by the / the Client during the purchase procedure of the Products, BASKETBALL EMOTION, in its capacity as Data Controller, will treat them in order to manage the sale and delivery of the Products purchased through the Web, as well as, where appropriate, to send informative communications to / to the Client by automated custom analysis.
The Client may exercise his/her rights of access, rectification, deletion or other rights by sending an e-mail to protecciondatos@basketballemotion.com.
In the event that the Client wishes more information on the Privacy Policy, he/she can consult it through the link:
More information.

Complaints and claims

The Client shall contact BASKETBALL EMOTION, through the means indicated at the beginning of the General Conditions of Contract, to express their complaints and claims, committing BASKETBALL EMOTION to make available the sheet or form of claims to address them as soon as possible and, in any case, within one month after they are presented.

Nullity

If any of the clauses of the General Terms and Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness shall only affect such provision or the part of the same that is null or ineffective and the same shall remain in force in all other respects, and such provision or the part of the same that is affected shall be deemed not to be in force. For these purposes, the General Terms and Conditions shall only cease to be valid only with respect to the invalid or ineffective provision, and no other part or provision of the same shall be annulled, invalidated, impaired or affected by such invalidity or ineffectiveness.

Applicable law and jurisdiction 

The General Terms and Conditions shall be governed by and construed in accordance with Spanish law.
In accordance with art. 14 of Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters, the Client is informed that they can submit their claims to the dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/
Likewise, in the event that any conflict or discrepancy arises in the interpretation and / or application of the General Conditions of Contract, the competent Courts shall be those provided for in the applicable regulations on jurisdiction over consumers and users.  

WITHDRAWAL FORM

By sending this form duly completed, I notify BASKETBALL EMOTION, that I exercise the right of withdrawal in relation to the contracted product detailed below:
Date:  
Client:  
Order No.:  
Contact e-mail:  
Postal address:  
The Client accepts the refund of the amount paid at the time, without interest, through the same payment method used.  

TERMS AND CONDITIONS OF THE SPORTS EMOTION MEMBER PROGRAMME

Updated February 2025

1. INTRODUCTION

These General Conditions (hereinafter referred to as the "General Conditions") govern the Loyalty Programme (hereinafter referred to as the "Programme") of SPORTS EMOTION HUB, S.L., with CIF B-50.907.229, which includes the following company brands

  • FÚTBOL EMOTION 

  • BASKETBALL EMOTION 

These General Terms and Conditions describe in detail the operation of the Programme, as well as the process of obtaining, redeeming and consuming Member Points (hereinafter referred to as "Points"). Members will have access at all times to the current version of the General Conditions in force by consulting the website of each of the SPORTS EMOTION brands in order to be informed of the conditions applicable to them as Members, which they declare to be aware of and accept.

These conditions may be modified unilaterally by SPORTS EMOTION.

Keeping an account as a customer implies full and unreserved acceptance of these terms and conditions.

2. PURPOSE OF THE PROGRAMME

The Programme is designed to reward SPORTS EMOTION customers for the purchases they make and the promotions in which they participate. In addition, members will be able to enjoy exclusive benefits with our partner brands.

3. PARTICIPATION IN THE PROGRAMME

The Programme is intended for individuals and is not available to partnerships, corporations, non-profit organisations, businesses, charities, companies or other non-individuals unless approved by SPORTS EMOTION at its sole and absolute discretion.

The Programme is based on the SPORTS EMOTION customer account created via the Website, the App or the physical shops.

Therefore, those who already have a user profile with SPORTS EMOTION will be automatically enrolled in the Programme without any additional subscription.

Membership of the Programme is obtained online, through our website or app, and in our physical stores, where users must provide the necessary personal data and consent to its processing for these purposes.

Each account is personal and non-transferable.

In case of doubt as to the identity of the Member, SPORTS EMOTION reserves the right to request proof of identity for verification purposes and, in the event of unsatisfactory verification, SPORTS EMOTION may decide not to award any membership points or other benefits associated with membership of the Programme and, where appropriate, to proceed with the termination of the account of the unidentified Member. In addition, SPORTS EMOTION may at any time refuse to issue or terminate an individual membership account if it has reason to believe that the account and/or the account holder has been associated with the following circumstances: abusive or offensive behaviour, theft, misconduct as well as the provision of false or misleading information.

Membership of the Programme is free.

To withdraw from the Programme, the SPORTS EMOTION account must be deleted.

4. MEMBER POINTS

Members earn 3 points for every euro spent on products. Members do not earn points for shipping costs paid on purchases.

5. HOW TO EARN POINTS

To earn membership points for online purchases, simply log in to your account.

To collect membership points for purchases made in physical stores or on Sports Emotion websites or apps.

Members of the Programme can collect points through the following actions: 

  • Purchases: for every euro spent at SPORTS EMOTION (both online and in-store), the customer will receive 3 points. Points are only awarded on the final price of the products purchased and do not include any other additional costs associated with the purchase, such as shipping costs.

  • Subscription to the SPORTS EMOTION newsletter: the participant who accepts the processing of his/her personal data for the purpose of registering as a subscriber to the SPORTS EMOTION newsletter and commercial communication plan will receive 100 points. Only one registration per user is allowed. 

  • Birthday: The participant will receive 600 points on the day of their birthday.

  • Participation in SPORTS EMOTION events: Participation in SPORTS EMOTION events can earn points.

  • Surveys: Filling in surveys we set up earns 100 points. Each product review is worth 20 points, with a limit of 10 reviews per year.

  • Profile completion: 100 points for completing all the fields in the profile.

  • APP: 100 points for downloading the APP. Updating the version of the APP can earn up to 100 points. 

SPORTS EMOTION also reserves the right to award additional points for other activities as specified, to multiply the points generated by Programme Members and to give points away.

SPORTS EMOTION may, at its sole discretion, exclude certain product purchases from generating points.

6. POINTS REDEMPTION AND ADDITIONAL REQUIREMENTS

Member Points can be redeemed in full for any online purchase and in any shop, unless the available Member Points exceed the amount of the purchase. It is possible that the points system may not work in certain shops or on certain websites.

Points can only be redeemed by the owner of the user account and only if the user is considered a 'normal user'.

7. EXPIRY OF POINTS ACCUMULATED 

The points generated and accumulated for purchases are valid for 6 months from the date of their acquisition. The date on which the points are obtained is considered to be the date of invoicing of the product that gives rise to the points, or the date of participation in events or other promotions that give rise to the points. SPORTS EMOTION reserves the right to set different validity periods with prior notice.

8. USE OF DISCOUNTS

Participants can use their discounts in both the online shop and the physical shops, except for the shops in Italy and Portugal, where points can only be accumulated and not redeemed. The store in Tarragona is completely excluded from the programme.

In the physical stores, it will be necessary to provide the account details for the corresponding points to be applied. 

9. PRODUCT RETURNS

When a purchase is returned, the Member Points used for the purchase will be refunded.

When a product is returned, the Member Points generated by that product will be cancelled.

If the points could not be cancelled in the above case because the customer has already used them on a subsequent purchase, the monetary amount equivalent to the Member Points generated and already used will be deducted from the money returned.

10. TERMINATION OF THE PROGRAMME

SPORTS EMOTION reserves the right to terminate the Programme at any time without giving any reason. Upon termination of the Programme, all Member Points shall be permanently forfeited without any possibility of recovery or reimbursement by SPORTS EMOTION.

11. LIABILITY

The Company is not responsible for any problems that may affect or disrupt the operation of the generation or redemption of points in the Programme. Furthermore, the Members shall be solely responsible for the use of the points or the use of the associated benefits and the Company shall not compensate the Members or be liable for any damages that may arise as a result of the Programme. 

12. APPLICABLE LAW AND JURISDICTION

These General Conditions shall be governed by Spanish law. The parties agree to submit to the jurisdiction of the courts and tribunals of SPORTS EMOTION's registered office for the resolution of any disputes, waiving any other jurisdiction.

13. PROTECTION OF PERSONAL DATA

Purchase information - Privacy policy - Fútbol Emotion