Need help?

You can contact Customer Service by sending an email to customerservice@basketballemotion.com or by completing the support form below.

Our opening hours are from monday to friday from 8 to 19:30 (except holidays). We will do our best for your enquiry within 24-48 hours (except weekends). In the customer support form you will find suggested answers to some queries, if not, please do not hesitate to contact our customer service.

The Whatsapp service is temporarily deactivated. It will be available again soon, but you can still contact us by email or using our chatbot.

Do you have any queries about one of your orders? .

What do you need about your order?

You can request the return from our return center.

Explain your problema and we'll look for a solution as son as possible

Explain your problema and we'll look for a solution as son as possible

Explain your problema and, if it hasn't been sent yet, we'll make everything we can to cancel it

If you know the reference number of the product you want to ask us about, please, indicate it in your query.

Which country do you want us to send your order to?

Explain your doubts and we'll assist you as son as possible
You can consult all the information related to shipping at this section.
We ship worldwide, except for Argentina. Simply choose the country you want us to send the parcel when making your order. For further information consult our international shipping in this section.
Currently we don't send orders to Argentina, due to the high custom duties that the client would have to pay when receiving the order. We hope to be able to send orders son again, in the meantime there's nothing we can do. We apologize for the inconveniences.
We currently do not ship orders to Iran. We hope to be able to deliver orders again soon, but in the meantime there is nothing we can do. We apologize for the inconvenience.
We currently do not ship orders to Russia. We hope to be able to deliver orders again soon, but in the meantime there is nothing we can do. We apologize for the inconvenience.
You can consult all the information related to the purchase process at this section.
You can consult all the information related to our events and training at this section.
If you have forgotten your password, you can get a new one by clicking here.
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